IT-Service / Second Level Support Manager* - Job Oradea - Jobs | dirico.io

IT-Service / Second Level Support Manager*

Hey you!

As one of the fastest growing startups in Europe we are expanding internationally and now are opening our office in Oradea. Thus, we are looking for support in the area of IT service. Become a part of our success story and join our young, motivated team!

Your tasks at dirico.io

  • You are the contact person for our national and international customers in all questions of troubleshooting and handle their inquiries within the scope of 2nd level support
  • Analysis of complex technical IT software questions
  • Independent solution processing through analysis of databases and interfaces (REST/ GraphQL) as well as evaluation of telemetry data
  • For more complex, unresolved queries, you supply all relevant data to 3rd level support in a prepared form
  • Hand in hand working environment with product management, development and other departments
  • Traceable documentation of customer contacts and problem analyses in the Customer Support ticket system
  • Creation of workarounds for known issues
  • Maintenance of the Help Center
  • Tracking difficulties via remote sessions
  • Creation of adjustments to our chatbot for recurring questions

What you should bring in return

  • Completed degree in computer science, IT specialist training or comparable qualifications
  • Initial practical experience in the customer environment, preferably in the area of consulting-intensive software solutions, social media (or other products that require explanation)
  • Enjoy working on complex IT software questions
  • Good knowledge of client-server systems and databases (relational & No-SQL)
  • Analytical and structured way of working, reliability and solution competence
  • Sociability, ambition and high self-motivation
  • Strong communication skills in customer contact and high service orientation
  • In German and English you move confidently in the national and international customer environment
  • You actively deal with current digital trends as well as topics in the areas of content marketing, social media and storytelling

What to expect from dirico.io

  • An innovative software product   
  • Outstanding reference customers such as Volkswagen, Sixt & ThyssenKrupp
  • A young, strongly growing and motivated team   
  • Real start-up atmosphere  
  • Varying and challenging tasks   
  • Flat hierarchies and fast decision-making processes   
  • Agile work processes   
  • State-of-the-art hardware of your choice    
  • We support you in your professional and personal development
  • Interesting design and development perspectives    
  • Espresso, cappuccino, latte macchiato & coffee for free
  • Regular team events   
  • You can come in a Hoodie

Are you interested?

Click on the blue button below to get directly to the application form.

*Of course, we are open to everyone - regardless of origin, gender or religion. Come as you are!
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Scope of activities
Customer service
Location
Oradea, Romania
Employment type
Full time

Wir sind die 247GRAD Labs GmbH, das IT-Unternehmen hinter dirico.io, der All-in-one-Plattform für Kommunikations- und Marketingteams.

dirico.io unterstützt Unternehmen weltweit dabei, ihren Content besser zu planen, zu erstellen und zu veröffentlichen als jemals zuvor. Das macht unsere Kunden so glücklich, dass sie dirico.io bereits in über 20 Ländern einsetzen. Unser Kundenkreis wächst stetig und beinhaltet einige der Top-50-Unternehmen Deutschlands.

Deshalb suchen wir dich als Unterstützung für unser Team in Koblenz und Oradea (Rumänien).

We are 247GRAD Labs GmbH, the IT company behind dirico.io, the all-in-one platform for communication and marketing teams.

dirico.io helps companies worldwide to plan, create and publish their content - better than ever before. Our customers are already using dirico.io in over 20 countries. Our customer base is growing steadily and includes some of the top 50 companies in Germany.

We are looking for you to join our team in Koblenz and Oradea (Romania).

Contact

Isabella Reichert
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